We are looking for a customer support executive who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Key responsibilities:
1. Support end customers via various communication channels including email, live chat, social media, and call
2. Identify and assess customers needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
6. Keep records of customer interactions as per agreed communication guidelines and defined policies
7. Create delightful customer relationships which include consistent follow-throughs, setting proper expectations, and advocating for client issues within internal departments
Candidates should have proper documents
Good communication skills
Flexible with calling and non-calling profiles
Must have relevant skills to handle customer queries
Should be okay to work from an office located in HSR Layout Sector 7
Minimum 6 months to 2 years of experience working in customer service
Approachable and a team player with a learning and forward-thinking mindset
Only graduates can apply
Willing to work 5-6 days a week
Annual CTC: ₹ 4,00,000 - 6,00,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Variable component: 10%
3. Other incentives: 10%
At Jupiter, we are building a new-age personalized mobile-first, AI-based digital bank. We are a fast-paced tech startup that relentlessly innovates each day to make banking more accessible and transparent for our users. To help us grow, we are looking for awesome team players to join us and contribute towards building a community-first digital bank.
