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Customer Support Associate Job

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Actively hiring

Customer Support Associate

8Views

Secunderabad, Hyderabad, Telangana

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,50,000 - 4,50,000 ₹ 2,50,000 - 4,50,000 /year

Experience

0-3 years

0-3 years experience

Apply By

17 Oct' 24

Posted 3 weeks ago

Job

135 applicants

About the job

Key responsibilities:

1. Handle an average of 120 calls per day, managing both outbound and inbound calls.
2. Dial-up warm leads provided by the marketing team.
3. Conduct initial conversations with potential customers to understand their needs and qualify them further.
4. Gather relevant information about potential customers' requirements, budget, timeline, and decision-making process.
5. Deliver scripted pitches to customers while adapting them to individual preferences.
6. Collaborate closely with the sales team to ensure seamless handover of qualified leads.
7. Maintain accurate records of all interactions and lead qualification activities in the CRM system.

Skill(s) required

English Proficiency (Spoken) Marketing Negotiation & Problem-solving Sales Sales pitch

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Those who are from or open to relocate to Secunderabad, Hyderabad, Telangana and neighboring cities

Other requirements

1. Excellent verbal and written communication skills.

2. Proficiency in English, Hindi, and Telugu languages.

3. Capacity to make 130-150 calls per day.

4. Willingness to work a 6-day week schedule, which includes Saturdays and Sundays, with one week off during weekdays.

5. Ability to effectively engage and interact with customers.

6. Ability to multitask, organize, and prioritize work.

7. Familiarity with CRM software for managing customer interactions is a plus.

Salary

Annual CTC: ₹ 2,50,000 - 4,50,000 /year

Perks

Informal dress code Free snacks & beverages Health Insurance

Number of openings

About 8Views

Website

8Views is a fast-paced, end-to-end digital marketing company providing solutions across digital platforms. The core focus of the company is to help brands meet their business goals through the rapidly growing online space. Our solutions include search engine optimization, social media marketing, email marketing, ad campaigns, content marketing, analytics, and more.

Activity on Internshala

Hiring since March 2023

43 opportunities posted

2 candidates hired