Customer Success Manager Fresher Job

A customer success manager is someone who has first-hand knowledge about our platform and can configure and customize the platform as per the business requirements of our customers.

Key responsibilities:

1. Understand customers' HR/organization requirements and design a solution using the Keka platform that meets these needs
2. Measure product usage metrics and assist businesses in increasing product adoption
3. Develop customer relationships with the goal to promote platform adoption and retention
4. Identify bottlenecks in the operations and come up with improvements and process optimizations
5. Communicate with customers effectively through the mail, chat, and voice channels

Skills & Requirements:

1. The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must
2. You would be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must
3. While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role
4. The role requires dealing with complex payroll calculations, so being good with numbers is a must
5. Leadership and organization skills will help boost your career shoot faster in this role
6. We re looking at candidates who have completed their final semester of examinations
7. The candidates need to sign a service agreement for 18 months after they join us as full-time employees (after the completion of the probation period)

Note: The CTC is 4 LPA (fixed) + INR 60K (performance-based incentive) + INR 40K (bonus)

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