Customer Service Specialist Job

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Actively hiring
Customer Service Specialist

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 6,00,000 ₹ 3,00,000 - 6,00,000 /year
Experience
1-3 years
1-3 years experience
Apply By
17 Sep' 24
Posted 3 weeks ago
Job
26 applicants

About the job

Key responsibilities:

Provide exceptional customer support via phone, email, and chat for all D2C inquiries.
Assist customers with product information, order tracking, returns, and exchanges.
Handle customer complaints and resolve issues in a timely and effective manner.
Collaborate with the sales and logistics teams to ensure a seamless customer experience.
Maintain accurate records of customer interactions in our CRM system.
Offer personalized recommendations to customers based on their preferences and previous purchases.

Qualifications:
Previous experience in customer service, preferably in the jewelry industry or luxury goods.
Experience with direct-to-consumer (D2C) brands is highly preferred.
Strong communication skills, both written and verbal.
Ability to manage multiple tasks and handle high-pressure situations.
Proficiency in CRM software and basic computer skills.
A customer-centric approach with a focus on delivering personalized service.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Salary

Annual CTC: ₹ 3,00,000 - 6,00,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance

Number of openings

2

About Poddar Diamond Limited

Poddar Diamond Limited is dedicated to superiority in diamond manufacturing by following the best practices of the trade meeting the global standards in diamond trade and providing absolute customer satisfaction. Poddar Diamond Limited was established in 25 years ago. Over the years, Poddar Diamond Limited has grown into a reputed diamond trading house with a global presence with offices worldwide.

At Poddar Diamond Limited, we are dedicated to providing products of unshakeable consistency and extravagant brilliance to our customers at outstandingly competitive prices. We have made a tradition of commitment to eminence, taking the initiative in providing only the best products and perfecting an attitude of unparalleled service.
Activity on Internshala
Hiring since September 2023
31 opportunities posted
1 candidate hired
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