Customer Service Executive Job

Customer Service Executive

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 5,00,000 ₹ 3,00,000 - 5,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
11 Jul' 24
Posted 1 week ago
Job

About the job

Key responsibilities:

1. Conduct video calls with customers to verify their identity and documents
2. Follow standard operating procedures and compliance guidelines while performing Video KYC procedures
3. Communicate effectively with customers to guide them through the verification process and address any concerns
4. Ensure accuracy and completeness of documentation and information collected during the VKYC process
5. Collaborate with other teams, such as compliance and customer service, to ensure smooth operations

IMPORTANT: The shift timings for this role are between 7 AM - 10 PM (9-hour rotational shift). There will be one day rotational weekly off. Please only apply for the job if you're comfortable with this.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Mumbai and neighboring cities

Salary

Annual CTC: ₹ 3,00,000 - 5,00,000 /year

Perks

Informal dress code Health Insurance Life Insurance

Number of openings

10

About Baldor Technologies Private Limited

Baldor Technologies (IDfy) is bringing their fraud detection platform to 200 clients across financial services (insurance, fintech, loans, credit cards, payment gateways), and new economy companies (cab aggregators, tenancy, matrimony, delivery), keeping them and their customers safe.

IDfy is enabling the digital future with tools that build trust between organizations and individuals. With fraud detection solutions and digital forensics engines running on machine learning algorithms, IDfy ensures that organizations reduce their risks by dealing with genuine people.
Activity on Internshala
Hiring since May 2023
16 opportunities posted
12 candidates hired
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