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Customer Service Executive Job

Actively hiring

Customer Service Executive

Reno Platforms

Lucknow

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 2,25,000 ₹ 2,00,000 - 2,25,000 /year

Experience

1-2 years

1-2 years experience

Apply By

13 Dec' 24

Posted 1 week ago

Job

33 applicants

About the job

Key responsibilities:

1. Serve as the primary point of contact for assigned university and institution clients
2. Develop and maintain strong relationships with key stakeholders at client organizations
3. Ensure successful implementation and adoption of our technology solutions, digitization services, and ERP systems
4. Conduct regular check-ins and reviews to assess client satisfaction and identify growth opportunities
5. Collaborate with internal teams to resolve client issues and improve product offerings
6. Analyze client usage data to provide insights and recommendations for optimization
7. Create and deliver training materials and sessions for clients
8. Assist in upselling and cross-selling additional services to existing clients

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Negotiation & Problem-solving

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

2. Those who are from or open to relocate to Lucknow

Other requirements

- 1+ years of experience in customer success, account management, or similar roles.

- Willingness to gain a strong understanding of educational technology, digitization processes, and ERP systems.

- Excellent communication and presentation skills.

- Ability to build and maintain relationships with C-level executives.

- Problem-solving mindset with a focus on client satisfaction.

- Experience working with Indian universities and educational institutions preferred.

Salary

Annual CTC: ₹ 2,00,000 - 2,25,000 /year

Perks

Free snacks & beverages

Number of openings

About Reno Platforms

Website

Reno Platforms aims to build an entire operating system for premier education institutions of this country. Trusted by 100+ premier institutions including IITs, IIMs, Ashoka University, Royal Global Group, GD Goenka Group and many more! With a combined experience of 15+ years in the education industry and working with 100+ institutions, we bring our combined expertise to build revolutionary products that solve complex problems of education institutions at any scale.

Activity on Internshala

Hiring since July 2019

69 opportunities posted

55 candidates hired