Customer Service Executive Job

Actively hiring
Customer Service Executive

Delhi

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,50,000 - 3,75,000 ₹ 3,50,000 - 3,75,000 /year
Experience
1-2 years
1-2 years experience
Apply By
20 Oct' 24
Posted 2 weeks ago
Job

About the job

As a 'Customer Service Executive' at Shilpi Computers Private Limited, you will be at the forefront of our business, ensuring excellent customer satisfaction through effective communication. Your role will involve handling customer queries, providing technical support, and resolving issues promptly and effectively. Your deep understanding of our products and services will enable you to deliver top-notch customer service at all times.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Provide technical support to customers experiencing issues with our products.
3. Resolve customer complaints and ensure customer satisfaction.
4. Update customer records and maintain accurate documentation of all interactions.
5. Collaborate with other teams to ensure seamless communication and customer service.
6. Identify and escalate priority issues to the appropriate channels for resolution.
7. Continuously learn about new products and services to better assist customers and improve overall service quality.

If you have a passion for customer service, excellent communication skills, and a willingness to learn, then this role is perfect for you. Join our team at Shilpi Computers Private Limited and be a part of our commitment to providing exceptional customer service. Apply now!

Skill(s) required

Deep Learning Effective Communication English Proficiency (Spoken) Stock Trading
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

We are searching for candidates who are smart thinkers and are eager to grow in their careers. Growth with our company is sure to happen if you are a smart-learner and have good communication skills. A decent/good knowledge of working on computer will be a plus!

Salary

Annual CTC: ₹ 3,50,000 - 3,75,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages

Number of openings

5

About Shilpi Computers Private Limited

We are developing and maintaining software for stock brokers and financial companies and also providing cloud and web development services. Our offices are in Delhi, Mumbai, and Jaipur. We are currently handling approximately 8000 clients in India and abroad.
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