Customer Care Executive Fresher Job

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Actively hiring
Customer Care Executive

RESET TECH - K & L Wellness Technology Private Limited

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 3,60,000 ₹ 3,00,000 - 3,60,000 /year
Experience
0-2 years
0-2 years experience
Apply By
17 Jun' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Manage large amounts of incoming phone calls
2. Generate sales leads
3. Identify and assess customers' needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid, and complete information by using the right methods/tools
6. Meet personal customer service team sales targets and call handling
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
8. Keep records of customer interactions, process customer accounts and file documents - Google sheet for exchanges, returns, RTOs, enquires & abandoned cart checkout
9. Follow communication procedures, guidelines, and policies
10. Take the extra mile to engage customers to boost organic sales, and maintain working relationships with the top 50-100 customers

Note: Only female candidates are preferred.

Skill(s) required

Effective Communication English Proficiency (Spoken) Time Management
Earn certifications in these skills
Salary

Annual CTC: ₹ 3,00,000 - 3,60,000 /year

Annual CTC breakup:

1. Fixed component: 60%

2. Variable component: 35%

3. Other incentives: 5%

Perks

5 days a week

Number of openings

2

About RESET TECH - K & L Wellness Technology Private Limited

RESET Tech (K&L Wellness Technology Private Limited) offers a 360-degree scope designed to explore the world of wellness through science-led personalized solution technologies. Through our holistic approaches, we wish to give back to society and leave a legacy behind. We blend science-backed knowledge with AI to build lifestyle-enhancing platforms.
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Hiring since May 2023
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