This is a complete desk-centered position with no travel. The CRM is supposed to handle client success, those who are already working with us on multiple applications.
Key responsibilities:
1. Develop and manage existing clients
2. Analyze client data and improve their decision-making process and product experience
3. Work with Excel and utilize fluency in client communications in English (over emails and calls)
4. Hold product/application demos for clients over web meetings
5. Handle and resolve client requests and complaints
6. Act as a bridge between the in-house team and the final client
7. Manage the internal team allocated to the CRM for delivering on client's support requests
8. Monitor product functionality
9. Review analytics and prepare reports
10. Aid with innovative ideas to evolve product design and product development
Requirements:
1. Computer proficiency
2. MS Excel skills (Advanced)
3. Fluent English communication over emails
1. Candidates with minimum 1 years of experience.
1. Proficiency in Advanced MS Excel and effective communication skills is required
2. Candidate must be sincere
3. Pay attention to detail
4. Knows how to speak and write in English
5. Knows spoken Hindi
Annual CTC: ₹ 2,70,000 - 3,50,000 /year
We are an award-winning company based out of Kolkata. Codezin is an accredited member of NASSCOM. Our business focus is on building enterprise SaaS products for ourselves and our clients. We offer an open-innovation work culture that harbors fresh ideas and perspectives and motivates people to derive personal growth and excellence through their work.
