Key responsibilities:

1. Manage the relationship with the designated schools within the territory in coordination with the POD member of that territory
2. Share the progress of the program implementation in the school with the correspondent/owner during the school visits/virtual meetings
3. Be transparent in sharing the feedback of the schools and proactively resolve issues or queries of our clients in a timely manner
4. Escalate all issues concerning program implementation to the reporting manager and PODL
5. Drive academic program (certain Academic programs shall be conducted from time to time and training specialists shall be entrusted with the responsibility of driving the same effect at the school)
6. Identify lead indicators of improvements at the school
7. Gather evidence around lead indicators to strengthen the case for renewal and business growth
8. Capture and share feedback received from schools to the product/content team which will help us to modify & improve the product year-on-year
9. Be proactive in understanding every product offering in detail
10. Identify pain points of the school and coordinate with the POD/reporting manager for effective resolution
11. Identify the different categories of customers and learn to deal with them during the implementation
12. Retain existing schools and upgrade the value of the business within the portfolio in co-ordination with the PODL/reporting manager, by ensuring seamless implementation of the program and academic interventions
13. Support the sales team with pre-sales activity
14. Adhere to the process laid down by the central team and complete all documentation within the stipulated timelines
15. Keep all reporting formats, documentation, etc. updated on a day-to-day basis

Required:

1. Qualification: B.Ed or having any k-8 grade teaching experience
2. Preferably from the education or publishing industry

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