Assistant Manager Collections Job

Company Overview
VCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in the BPO industry. We have enhanced our services towards various other industries including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. With state-of-the-art technology and infrastructure, we provide cost-effective call center services in Bangalore. As the best contact center, we help you experience the growth of your ROI in a fruitful way. VCATCH is headquartered in Bangalore and has 51-200 employees.

Job Overview
We are seeking a Junior Assistant Manager Collections to join our team in Bangalore Urban. The candidate should have a minimum of 1 year to a maximum of 3 years of work experience. This is a full-time position within our contact center, specializing in collections and debt recovery.

Qualifications and Skills
Strong communication skills (Mandatory skill)
Agency Relationship Management (Mandatory skill)
Unsecured Loans (Mandatory skill)
Problem-solving skills necessary for overcoming obstacles in collection processes
Attention to detail to ensure accuracy in documenting and following up on accounts
Analytical skills for evaluating debtor accounts and strategizing collection efforts
Knowledge of debt collection laws to ensure compliance and effectiveness
Customer service skills to handle interactions professionally and efficiently

Roles and Responsibilities
Handling a portfolio of delinquent accounts to meet and exceed collection targets
Managing relationships with collection agencies to ensure effective collections
Reviewing unsecured loan accounts to identify and resolve delinquency issues
Contacting debtors via phone, email, and mail to collect outstanding amounts
Documenting and updating debtor information and actions taken in the CRM system
Negotiating payment plans and settlements with debtors to recover outstanding amounts
Ensuring all collection activities comply with relevant regulations and laws
Collaborating with the legal team to escalate accounts when necessary

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.