Telecalling Work From Home Internship

Actively hiring
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 1,000 /month + Incentives
APPLY BY
22 Nov' 24
Posted 1 day ago
Internship with job offer

About the work from home job/internship

Selected intern's day-to-day responsibilities include:

a. Handling NDR Orders:
1. Review daily NDR orders and contact customers to identify the reason for failed delivery.
2. Clarify if the customer wants reattempted delivery or return and provide solutions.

b. Customer Communication:
1. Make outbound calls, address customer concerns, and ensure satisfaction.
2. Confirm next steps for reattempt or return.
3. Coordination with Courier Partners:
4. Work with courier partners for reattempts or cancellations based on customer feedback.
5. Resolve any escalations with delayed or unresolved NDR orders.

c. Updating Order Status:
1. Record detailed notes from customer interactions and update order statuses.
2. Track orders until reattempt or return is completed.

d. Address Verification:
1. Correct any incomplete or incorrect address details to ensure successful deliveries.

e. Follow-up and Reporting:
1. Follow up on delayed cases and maintain daily progress reports.
2. Track performance metrics like calls made and issues resolved.

f. Feedback Collection:
1. Gather customer feedback to identify common delivery issues and improve processes.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Hindi Proficiency (Written) MS-Excel
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 23rd Oct'24 and 27th Nov'24

3. are available for duration of 6 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

Education: No specific degree is required. However, candidates currently pursuing or recently completed undergraduate studies in any field (e.g., Business, Communication, Commerce, etc.) are welcome to apply.

Skills:

1. Strong communication skills in both English and Hindi (additional regional languages will be an added advantage).

2. Excellent problem-solving abilities and a customer-first attitude.

3. Basic knowledge of using computer systems, MS Office, and CRM tools.

4. The ability to handle challenging customer conversations with patience and professionalism.

Experience:

1. Freshers or candidates with prior experience in customer service, telecalling, or logistics will be preferred.

2. Prior experience in handling Non-Delivery Reports (NDR) or working with courier partners is a plus but not mandatory.

Availability:

1. Must be available for a 6-month internship with the possibility of conversion to a full-time role based on performance.

2. Candidates should be able to work remotely with flexible working hours.

Perks

Certificate Letter of recommendation Flexible work hours 5 days a week Job offer
Additional information

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 100000 to 300000 /year

Stipend structure: This is a performance-based internship. In addition to the minimum-assured stipend, you will also be paid a performance-linked incentive (₹ 200 per for every 500 ndr orders converted to successful deliveries).

Number of openings

19

About S1 SHIPLEE (OPC) PRIVATE LIMITED

Shiplee.in is an AI-enabled shipping aggregator that offers innovative features like AI NDR (non-delivery report) management and open box delivery.

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