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Customer Service/Customer Support Work From Home Internship

Actively hiring

Customer Service/Customer Support

S1 SHIPLEE (OPC) PRIVATE LIMITED

Work from home

Start Date

Starts immediatelyImmediately

Duration

6 Months

Stipend

₹ 1,000-2,000 /month

APPLY BY

22 Nov' 24

45 applicants

About the work from home job/internship

As a Customer Service/Customer Support intern at SHIPLEE , you will have the opportunity to hone your skills in English and Hindi proficiency, MS-Excel, MS-Office, and CRM systems.

Selected intern's day-to-day responsibilities include:

1. Providing exceptional customer support via phone, email, and chat in a professional and friendly manner.
2. Resolving customer inquiries and issues in a timely and efficient manner to ensure customer satisfaction.
3. Assisting customers with order tracking, product inquiries, and general support questions.
4. Collaborating with various internal teams to escalate and resolve complex customer issues.
5. Maintaining accurate records of customer interactions and transactions in the internal CRM system.
6. Assisting with data entry, analysis, and reporting using MS-Excel to track customer trends and feedback.
7. Supporting the customer service team with ad-hoc tasks and projects as needed.

If you are a proactive and detail-oriented individual with strong communication skills and a passion for customer service, this internship opportunity is perfect for you! Join our dynamic team and gain valuable hands-on experience in the e-commerce industry. Apply now to kickstart your career with SHIPLEE.

Skill(s) required

CRM English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel MS-Office

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 23rd Oct'24 and 27th Nov'24

3. are available for duration of 6 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

Education: No specific degree is required. Candidates pursuing or recently completed undergraduate studies in any field (e.g., Business, Communication, Commerce, etc.) are welcome to apply.

Skills:

1. Excellent communication skills in both English (and Hindi or other regional languages is a bonus).

2. Strong problem-solving abilities and a customer-first attitude.

3. Familiarity with customer support tools like CRM systems, live chat tools (e.g., Tawk.to, Zendesk), and ticketing systems is preferred.

4. Basic knowledge of shipping/logistics processes or a willingness to learn.

5. Ability to quickly learn and work with Shiplee’s custom support panel and tools.

Experience:

1. Freshers or candidates with previous experience in customer service or telecalling will be preferred.

2. Prior experience with shipping, logistics, or handling Non-Delivery Reports (NDR) is a plus but not mandatory.

Availability:

1. Must be available for a 6-month internship with the potential for a full-time offer based on performance.

2. Comfortable with a remote work setup and flexible working hours.

Perks

Certificate Letter of recommendation Flexible work hours 5 days a week Job offer

Additional information

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 100000 to 300000 /year

Number of openings

About S1 SHIPLEE (OPC) PRIVATE LIMITED

Shiplee.in is an AI-enabled shipping aggregator that offers innovative features like AI NDR (non-delivery report) management and open box delivery.

Activity on Internshala

Hiring since October 2023

13 opportunities posted