About the internship
Selected intern's day-to-day responsibilities include:
1. Outbound communication: Conduct outbound calls to employees using the predictive attrition control tool, SARA, to identify and address their concerns.
2. Empathetic listening: Actively listen to employees' problems and concerns with patience and empathy.
3. Problem resolution: Collaborate with relevant teams (Sourcing, Operations, etc.) to resolve employees' issues effectively and promptly.
4. Bilingual communication: Communicate effectively in both English and Hindi to cater to a diverse employee base.
Note: Opportunity to convert full time after internship.
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Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 21st Oct'24 and 25th Nov'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Education: 12th class, graduate or undergraduate degree.
2. Interpersonal skills: Excellent listening and communication skills with the ability to empathize with employees' concerns.
3. Problem-solving: Strong problem-solving skills and the ability to coordinate with multiple teams to resolve issues.
4. Productivity focused: Ability to meet performance metrics related to call quantity, quality, and retention success.
Note: Only those candidates should apply who are wanting to continue full-time post internship.
Perks
Job offer
Additional information
Stipend structure: This is a performance-based internship. In addition to the minimum-assured stipend, you will also be paid a performance-linked incentive (10% of ctc).
Number of openings
10
About Quess Corp Limited
Quess Corp Limited (BSE: 539978, NSE: QUESS) is India's leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology-enabled staffing and managed outsourcing services across processes, such as sales & marketing, customer care, after-sales service, back-office operations, manufacturing operations, facilities, and security management, HR & F&A operations, IT & mobility services, etc.
Established in 2007 and headquartered in Bengaluru, Quess today has an unmatched geographic presence and scale with more than 644 locations across India, South East Asia & North America with 3,63,000 people & over 3000 clients.
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