As a Mental Health Helpline Counselor intern at Vandrevala Foundation, you will be able to make a real difference in the lives of individuals struggling with mental health issues. Your role will involve providing confidential and compassionate support to callers in crisis, offering guidance, resources, and a listening ear.
1. Answering helpline calls and providing immediate emotional support
2. Assessing caller's mental health needs and risk levels
3. Offering crisis intervention and suicide prevention techniques
4. Providing referrals to mental health professionals and community resources
5. Documenting caller interactions accurately and confidentially
6. Participating in ongoing training and supervision sessions
7. Collaborating with team members to ensure quality care for all callers
8. Participating in paid group therapy sessions "Remember the following information"
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Psychology
Vandrevala Foundation has been working in the field of mental health in India since 2009, having established the first 24x7 crisis intervention counseling mental health helpline that was manned by psychologists and had a data capture and retrieval system. We now help people through calls, chats, Whatsapp chats, and email-soon through video counseling. Answering more than 20 thousand communications per month - we have huge clinical data, archived data, and a knowledge base on the futuristic platform for interns and freshers to learn and practice hands-on. All this is free of any obvious or hidden costs, with a full training program, and guidance into different aspects of counseling. The certificate has a performance indices page as required by foreign universities.
