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Customer Support Representative Internship

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Actively hiring

Customer Support Representative

Flamingo Creativity

Chennai

Start Date

Starts immediatelyImmediately

Duration

6 Months

Stipend

₹ 10,000 /month

APPLY BY

11 Sep' 24

111 applicants

About the internship

Selected intern's day-to-day responsibilities include:

1. Customer Interaction: Engage with customers via chat, WhatsApp, Instagram, and phone calls to address inquiries, provide information, and resolve issues promptly and professionally
2. Issue Resolution: Handle and resolve customer complaints and issues, ensuring a high level of customer satisfaction
3. Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and recommendations to customers
4. Order Management: Assist customers with order placements, tracking, and any post-purchase concerns
5. Feedback Collection: Gather and report customer feedback to help improve our products and services
6. Documentation: Maintain accurate records of customer interactions and transactions
7. Team Collaboration: Work closely with other team members to ensure a seamless customer experience

Skill(s) required

Effective Communication

Earn certifications in these skills

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 23rd Jul'24 and 11th Sep'24

3. are available for duration of 6 months

4. are from or open to relocate to Chennai and neighboring cities

5. have relevant skills and interests

Other requirements

1. Graduate or Final Year Student: Currently pursuing a degree or recently graduated.

2. Excellent Communication Skills: Strong verbal and written communication skills in English and Hindi.

3. Customer Service Experience: Prior experience in customer support or a related field is preferred.

4. Tech-savvy: Be comfortable using WhatsApp, Instagram, and other communication tools. Basic knowledge of CRM systems is an advantage.

5. Problem-Solving Skills: Ability to handle difficult situations with patience and professionalism.

6. Time Management: Strong organizational skills with the ability to manage multiple tasks efficiently.

7. Empathy: A customer-centric approach with the ability to understand and address customer needs effectively

Perks

Letter of recommendation Informal dress code Job offer

Number of openings

About Flamingo Creativity

Instagram page

Flamingo Creativity is a dynamic and innovative gifting company dedicated to infusing every occasion with the vibrancy and charm of our feathered namesake. We specialize in creating imaginative and personalized gift solutions that are sure to delight and captivate both the giver and the receiver.

Activity on Internshala

Hiring since October 2023

8 opportunities posted

3 candidates hired