Customer Service/Customer Support Internship

Customer Service/Customer Support
Start Date
Starts immediatelyImmediately
Duration
3 Months
Stipend
₹ 12,000 /month
APPLY BY
24 Jul' 24
Posted 4 days ago
Internship

About the internship

Selected intern's day-to-day responsibilities include:

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Assist customers in placing orders, tracking shipments, and resolving any issues that may arise.
3. Maintain accurate records of customer interactions and transactions in the software.
4. Collaborate with the sales and marketing teams to provide personalized recommendations to customers.
5. Monitor customer feedback and escalate any issues to the appropriate department for resolution.
6. Contribute to the overall success of the company by providing exceptional customer support and service.

Requirements:

1. Fluency in English
2. Good comprehension skills - should be able to understand a customer's emotions on calls/emails/chats
3. Good grasping power - should be a quick learner and pick up on processing information effortlessly
4. Should be well versed in the basics of e-commerce
5. Should be energetic and enthusiastic to learn concepts

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 10th Jul'24 and 14th Aug'24

3. are available for duration of 3 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Perks

Certificate Informal dress code

Number of openings

10

About Indian Gifts Portal

IGP.com (formerly known as IndianGiftsPortal.com) is India's largest multi-category gifting company, providing one of the best-curated collections of festival merchandise, gifts, fresh flowers, cakes, plants, gourmet foods & personalized products for all occasions & festivals. The firm has a global footprint with customers spanning across 100 plus countries and the capability to deliver gifts to over 150 countries and 300 plus cities in India.

IGP is the exclusive India partner of Interflora, the world's largest floral gifting company. The company is headquartered in Mumbai and has over 300 employees across its offices. IGP has been recognized as one of the fastest-growing companies in India with FY 2020 revenues of over US$ 30 million.
Activity on Internshala
Hiring since September 2022
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