Customer Relationship Executive Internship

Actively hiring
Customer Relationship Executive
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 10,000 /month
APPLY BY
13 Nov' 24
Posted 3 weeks ago
Internship

About the internship

Selected intern's day-to-day responsibilities include:

a. Customer Interaction and Support
1. Handling Inquiries: Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
2. Providing Information: Assisting customers by providing accurate information about products, services, pricing, and company policies.
3. Issue Resolution: Addressing and resolving customer complaints or concerns by coordinating with relevant departments to ensure prompt and effective solutions.

b. Sales Support
1. Assisting Sales Team: Supporting the sales team by providing customer insights, preparing sales reports, and assisting in lead management.
2. Cross-Selling and Upselling: Identifying opportunities for cross-selling and upselling during customer interactions and communicating these opportunities to the sales team.

c. Order Processing and Tracking
1. Order Management: Assisting in processing customer orders, tracking order status, and ensuring timely delivery of products.
2. Order Updates: Keeping customers informed about the status of their orders, including any delays or changes.

d. Documentation and Reporting
1. Report Preparation: Preparing regular reports on customer interactions, issues resolved, and overall customer satisfaction.
2. Documentation: Ensuring all customer interactions are properly documented, including details of issues, resolutions, and follow-ups.

e. Coordination with Internal Teams
1. Interdepartmental Collaboration: Collaborating with internal teams such as production, quality control, and logistics to ensure customer requirements are met.
2. Escalating Issues: Escalating complex customer issues to senior management or relevant departments when necessary.

Skill(s) required

Client Relationship CRM Deep Learning Email Marketing English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 23rd Sep'24 and 13th Nov'24

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Candidates should be currently pursuing a bachelor's degree or a related qualification.

2. Adaptability and a willingness to learn and take on diverse responsibilities.

3. Strong communication and interpersonal abilities

4. Ability to multitask, prioritize, and work effectively under pressure.

Perks

Certificate Informal dress code

Number of openings

3

About Auto Die Cast (INDIA)

Auto Die Cast (India) is a leading manufacturing organization specializing in high-pressure die casting solutions for the automotive sector. Established with a focus on innovation, precision, and quality, the company plays a critical role in the automotive supply chain by producing complex and durable metal components. Leveraging advanced die casting technologies and a skilled workforce, Auto Die Cast (India) provides a comprehensive range of products, including engine parts, gearboxes, transmission housings, and structural components used in cars, motorcycles, and commercial vehicles.

The organization is committed to maintaining global standards in production, ensuring that its products meet the stringent requirements of both domestic and international automotive manufacturers. With a strong emphasis on automation, lean manufacturing, and environmentally friendly processes, Auto Die Cast (India) strives for operational efficiency and sustainability.
Activity on Internshala
Hiring since September 2024
7 opportunities posted
4 candidates hired
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