Tech Support Associate Fresher Job

Key responsibilities:

1. Providing technical support to the technical team in their day-to-day operations
2. Providing exceptional customer service via phone, email, and chat channels
3. Resolving customer inquiries and complaints in a timely and professional manner
4. Maintaining accurate customer records and updating information as needed
5. Collaborating with other team members to ensure a seamless customer experience
6. Keeping up to date with product knowledge and company policies
7. Handling escalations and difficult situations with empathy and professionalism
7. Assisting with customer feedback collection and analysis to improve our services

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