Proctor (Insurance) Fresher Job

Proctor (Insurance)

Pune

Start date
Starts Immediately
CTC (ANNUAL)
₹ 4,50,000 ₹ 4,50,000 /year
Experience
0-1 years
0-1 years experience
Apply By
13 Jun' 24
Posted 2 weeks ago
Fresher Job

About the job

Key Responsibilities:

1. Proctor and guide policyholders through the insurance claims process over the phone.
2. Gather essential information from policyholders regarding their claims, including details of the incident, policy specifics, and necessary documentation.
3. Provide clear and concise instructions to policyholders on the claims process steps and required actions.
4. Identify and address any questions or concerns from policyholders with patience and empathy.
5. Maintain accurate and detailed records of all interactions with policyholders.
6. Adhere to company policies and procedures to ensure compliance with regulations.
7. Contribute to a positive customer experience by demonstrating professionalism and courtesy throughout each interaction.
8. Ensure accuracy, touch time, and other applicable service levels of the transactional processing
9. Escalate any deviation from the defined process & seek immediate assistance

Skill(s) required

Effective Communication

Other requirements

 Good Knowledge of Insurance processing (US)

 Good Reading Comprehension i.e. ability to read text, understand its meaning, and process it

 Has prior experience in back-office operations

 Should meet the daily production target defined in the process

 Flexible for Shift rotations and 5 days a week working if required should support on weekends (Saturday and Sunday). No Indian Holiday’s

 Should be able to perform multiple processes

 Good written & verbal English communication skills

 Excellent comprehension of written English, documents

 Excellent Verbal & Written communication with a neutral accent.

 Must have prior experience in international calling, preferably US.

 Domain expert in insurance-USA.

 Computer skills – Windows OS, MS Office 2003, Image Applications, Etc.

 Should understand customer Quality & productivity expectations 

 Quick learner and adapts to changes quickly

 Good Typing Skills (30/35 words per minute)

 Qualification – Essential Graduate/Undergraduate

 Experience Minimum 6-12 Months experience in a BPO, Banking Process, Mortgage/Insurance

Salary

Annual CTC: ₹ 4,50,000 /year

Perks

5 days a week Cab/Transportation facility

Number of openings

20

About Marvel Sales Corporation

Marvel Sales is a leading job recruitment company that specializes in connecting talented individuals with exciting career opportunities. With a strong network of multinational companies, we strive to match the right candidates with the right positions, ensuring mutual success for both employers and job seekers.
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