Customer Support Executive Job

Customer Support Executive

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
22 Jun' 24
Posted 3 weeks ago
Job

About the job

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat promptly and professionally.
2. Resolve customer issues and complaints, providing accurate information and solutions.
3. Maintain detailed records of customer interactions and transactions.
4. Collaborate with other departments to address complex customer issues.
5. Continuously update knowledge of company products, services, and policies to provide the best customer support.
6. Assist in the recruitment process by providing support to both employers and candidates.
7. Ensure a seamless and efficient communication channel between the company and its clients.
8. Help maintain a positive and productive work environment within the customer support team.

Skill(s) required

Effective Communication

Other requirements

1. Strong communication skills, both written and verbal.

2. Ability to handle customer inquiries and complaints with patience and professionalism.

3. Strong organizational skills and attention to detail.

4. Proficiency in using customer support software and CRM systems.

5. Ability to work collaboratively with other departments.

6. Previous experience in customer support or a related field is preferred.

7. A proactive and problem-solving mindset.

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Number of openings

20

About E And Q Consultants

E and Q Consultants is an HR and Recruitment company aiming to cater and fulfill the recruitment needs of both the employer and employee respectively. Offering end to end solutions to its clientele, saving them time and various expenses on the overall hiring process, we at E and Q dedicate ourselves to create a better work friendly environment and a stress free procedure from scratch to finish on both ends.
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Hiring since May 2024
1 opportunity posted
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