Job Summary: We are seeking a motivated and customer-oriented Call Center Executive to join our dynamic team. The successful candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing product and service information, and resolving issues in a timely and efficient manner. The ideal candidate should have excellent communication skills, a customer-centric mindset, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
1. Customer Interaction:
- Handle a high volume of inbound and outbound calls.
- Respond to customer inquiries promptly and courteously.
- Provide accurate information about products and services.
- Resolve customer complaints and issues efficiently and professionally.
2. Data Management:
- Document all customer interactions and maintain detailed records in the CRM system.
- Update customer information as necessary.
- Follow up with customers to ensure their issues are resolved.
3. Problem-Solving:
- Identify and escalate complex issues to the appropriate department or supervisor.
- Provide solutions and alternatives within company guidelines.
4. Product Knowledge:
- Stay informed about company products, services, and promotions.
- Share relevant product knowledge with customers to enhance their experience.
5. Team Collaboration:
- Work closely with team members to meet individual and team targets.
- Participate in team meetings and training sessions.
Rudralife, established in 2001, is a pioneering organization engaged in promoting and creating awareness amongst the masses. Rudralife is the most talked-about organization in print and electronic media. Apart from being the world's leading organization and an authority on Rudraksha, Rudralife also has four registered trade-marked products to its credit. It provides genuine and high-quality Rudraksha beads which have been tested in and certified by an ISO 9001: 2015 accredited laboratory. It is the only organization that is regularly involved in scientific research on this age-old spiritual healing bead. It adopts an expert strategy of recommending Rudraksha to wear, which has resulted in innumerable testimonials to date. Rudrakshas recommended by Rudralife are being worn by eminent professionals, businessmen, industrialists, sportspersons, actors, politicians, and spiritual personalities with excellent results.
