Technical Support Engineer Fresher Job

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Technical Support Engineer

Delhi

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 ₹ 2,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
5 Mar' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Get to know the InstantPay API and our platform capabilities to the finest details
2. Provide technical support to engineers from companies and partners who are integrating with the InstantPay API
3 Ensure that our technical support is friendly and empathetic while providing solutions to problems accurately, timely, and consistently
4. Maintain API documentation, examples, and FAQs to minimize contact rates
5. Make suggestions on how to improve the API based on customer feedback
6. Support the sales team from a technical standpoint during calls with potential partners
7. Participate in the design and implementation of scalable onboarding and proactive support frameworks for partners
8. Mediate during incidents involving the right teams and provide feedback to partners

Skill(s) required

REST API
Earn certifications in these skills

Other requirements

We’re not looking for a developer, but you’ve got strong technical knowledge and experience working with APIs – specifically, knowledge and experience with SQL databases, testing, and debugging REST APIs

A strong communicator with the ability to articulate complex and technical concepts to non-technical audiences

Candidate should be passionate about technology and its relationship with business and customer experience

Salary

Annual CTC: ₹ 2,00,000 /year

Perks

Informal dress code Health Insurance Life Insurance

Number of openings

2

About InstantPay

Founded in 2013, InstantPay is focused on bridging the gap that traditional banks have not been able to since the inception of banking in India. Over the years our innovative solutions have empowered the Indian consumer to adapt to new-age banking services.
Activity on Internshala
Hiring since February 2022
16 opportunities posted
2 candidates hired
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