As a Team Lead - Chat Support at Ayurveda House Private Limited, you will have the opportunity to lead a team of dedicated chat support representatives in providing exceptional customer service. Your role will be crucial in ensuring timely resolution of customer inquiries and issues, while also mentoring and coaching team members to achieve their full potential.
Key responsibilities:
1. Manage and prioritize team workload to ensure efficient handling of customer queries
2. Utilize time management skills to meet team performance targets and KPIs
3. Negotiate with customers to reach mutually beneficial resolutions
4. Employ problem-solving techniques to address complex customer issues
5. Facilitate effective communication within the team and with other departments
6. Provide regular feedback and performance evaluations to team members
7. Continuously strive to improve processes and enhance customer satisfaction levels
If you are a proactive leader with strong time management, negotiation, problem-solving, and communication skills, this is the perfect opportunity for you to make a significant impact in a fast-paced and dynamic environment. Come join our team at Ayurveda House Private Limited and help us deliver exceptional customer service in the field of Ayurveda.
1. Candidates with minimum 1 years of experience.
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
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