1. Customer service excellence: deliver outstanding customer service by addressing customer inquiries, resolving complaints, and providing accurate information about our car care services
2. Sales promotion: promote our car care services to potential customers and upsell additional services to enhance their experience
3. Product knowledge: maintain an in-depth knowledge of our car care packages, services, and pricing to effectively communicate and provide recommendations to customers
4. Lead generation: identify and qualify potential customers through various channels, including phone calls, emails, and in-person interactions
5. CRM management: utilize our customer relationship management (CRM) system to track and manage customer interactions, maintain accurate records, and follow up on potential leads
6. Team collaboration: collaborate with the sales team to achieve monthly sales targets and contribute to a positive team environment
7. Reporting: prepare regular reports on customer interactions, sales activities, and key performance indicators to track progress and identify areas for improvement
Requirements:
1. Education: High school diploma or equivalent qualification
2. Experience: 1-2 years of experience in customer service and sales, preferably in the automotive or car care industry
3. Excellent communication skills: strong verbal and written communication skills to effectively engage with customers and convey information about our services
4. Customer focus: demonstrated ability to prioritize customer needs, provide exceptional service, and resolve customer issues in a timely and professional manner
5. Sales skills: basic understanding of sales techniques, including upselling and cross-selling, with a proven track record of meeting or exceeding sales targets
6. Problem-solving abilities: strong problem-solving and decision-making skills to handle customer inquiries and resolve issues efficiently
7. Tech savvy: proficient in using CRM systems, email, and other relevant software applications
8. Positive attitude: self-motivated, positive, and enthusiastic approach to work, with the ability to work effectively in a team environment
9. Flexibility: willingness to work in shifts, including weekends and holidays, as per company requirements
Informal dress code 5 days a week Free snacks & beverages
Additional information
ShiftUp, a leading car care company, is seeking highly motivated and customer-oriented individuals to join our team as customer executives and sales team members. Join ShiftUp and be part of a dynamic team that is dedicated to providing exceptional car care services and exceeding customer expectations. Apply today and take your career to the next level!
