Online Reputation Management Executive Fresher Job (Remote)

Key responsibilities:

1. Monitor and review user comments, suggestions, feedback and complaints across social
handles and platforms manually and using the related tools wherever possible
2. Connect, converse and engage with the target audience on digital platforms &across, onbehalf of the brand thereby attending response management
3. Respond to negative comments, feedbacks, redressing complaints within theclient'sspecified turn-around time thus making the user journey with the brand worthwhile
4. Create brand awareness by primary means of addressing user queries and maintainingthebrand reputation by changing the perception of people online
5. Acknowledge compliments & showcasing the same on-brand social media pages
6. Identify and utilize social listening tools for response management.

1