Our customer success executive plays a crucial part in the mission to deliver timely, accurate, and professional customer service to all our customers. In a fun and fast-paced environment, this position requires call, email, and chat communication with customers.
Key responsibilities:
1. Provide help and advice to customers using DrinkPrime's protocols or services
2. Communicate courteously with customers
3. Handle customer complaints/inquiries or requests
4. Keep accurate records of discussions or correspondence with customers
5. Work across different teams (sales, operations, delivery, finance, etc.) for effective and fast issue resolution
6. Find ways to measure customer satisfaction and improve services
Who can apply:
1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc.
2. Experienced in calls & emails
3. Good to have a chat experience (optional)
4. Excellent English communication skills
5. Strong sense of customer empathy
6. Creativity and a good sense of humor will be an added advantage
DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across urban India. Over time, we have evolved into an organization that is driven by a singular mission- to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.
At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.
