Are you a customer service rockstar with excellent English proficiency, both spoken and written? Do you excel in MS Excel and MS Office? IndianAppGuy Tech Private Limited is looking for a dynamic customer service associate to join our team!
Key responsibilities:
1. Communicate effectively with customers through phone, email, and chat to provide solutions and assistance.
2. Use MS Excel to track and analyze customer data, trends, and feedback to improve overall service.
3. Utilize MS Office to generate reports, presentations, and documents for internal and external use.
4. Ensure timely and accurate responses to customer inquiries and complaints to maintain high levels of customer satisfaction.
5. Collaborate with cross-functional teams to address customer issues and improve processes.
6. Stay up-to-date on industry trends and product knowledge to provide knowledgeable support to customers.
7. Assist in training new customer service team members and provide ongoing support and mentorship.
If you are a proactive problem-solver with a passion for customer service and the skills we are looking for, we want to hear from you! Join us at IndianAppGuy Tech Private Limited and be a part of our exciting and innovative team. Apply now!
1. Candidates with minimum 1 years of experience.
1. Familiarity with CRM software and customer support ticketing systems is highly desirable.
2. Exceptional interpersonal skills with a proven ability to manage sensitive customer situations diplomatically.
3. Strong problem-solving skills and the ability to think critically when faced with customer issues or data anomalies.
4. Capacity to handle multiple tasks simultaneously without compromising quality or customer satisfaction.
5. A strong alignment with our company values of integrity, innovation, and teamwork.
6. Eagerness to take on responsibilities and challenges, often going beyond the call of duty to assist customers or improve processes.
7. Being comfortable with technology will enable you to adapt quickly and efficiently to our fast-paced environment.
8. Your ability to communicate clearly and empathetically in all formats is crucial.
9. Your analytical approach will contribute significantly to our continuous improvement efforts.
10. This skill is particularly important in a role that demands both quick thinking and responsiveness.
11. We believe in fostering a supportive and inclusive environment where all team members can thrive.
12. A proactive attitude is key to success in this role.
Annual CTC: ₹ 2,00,000 - 2,40,000 /year
We develop SaaS software, and you can explore our apps on indianappguy.com. With a global customer base comprising thousands of users, our software is trusted and utilized by individuals and top companies worldwide.
