1. Conduct cold calls to new and existing clients to generate leads, address customer grievances, and ensure customer retention
2. Compile and maintain daily lists of leads, and regularly update the sales team on the status of leads
3. Identify and capitalize on new sales opportunities by leveraging networking and social media platforms
4. Provide exceptional customer service by staying connected with customers, addressing their queries and concerns, and ensuring their satisfaction
5. Assist the sales team and customers throughout the sales process, providing necessary support and information
6. Collaborate with the sales team to develop effective strategies for customer retention and satisfaction
7. Coordinate with internal departments, such as marketing and operations, to resolve customer issues and ensure smooth post-sales processes
8. Maintain accurate and up-to-date records of customer interactions, transactions, and feedback in the CRM system
9. Stay updated on industry trends and competitor activities to effectively address customer needs and maintain a competitive edge
10. Meet or exceed assigned targets and key performance indicators (KPIs) related to customer retention and lead generation
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
InfoSec Train is a technology-related organization focusing on a variety of IT security training and information security services. InfoSec Train was established in May 2016 along with a team of experienced and enthusiastic professionals who are competent enough to deliver world-class training/services to our client. We provide professional training, certifications, and professional services related to all spheres of information technology and cybersecurity. InfoSec Train offers complete training and consulting solutions to its customers globally. Whether the requirements are technical services, certification, or custom training, InfoSec Train has consistently delivered the highest quality and best success rates in the industry. All training is delivered by certified instructors with years of industry experience. Our instructors invigorate their training sessions with real-world examples, making them interactive, understandable, and easy to comprehend.
