1. Order confirmation for the placed order (if any issue with the address, etc., do the confirmation), COD orders, etc.
a. Tracking the dispatch of products as per the TAT
b. Ensuring the delivery of products as per the committed timelines
c. If any failure of delivery, check with the customer/delivery executive and reschedule if needed
2. Hiring and training of technicians
a. Kit and uniform adherence
b. Control the churn of technicians
3. Scheduling of installation as per customer availability
a. Job allotment to the technicians
b. Ensuring the technician reaches on time
c. Solve for real-time escalation
4. Coordinating with actors (customers) and agencies to ensure the shoot for testimonials
a. Scripting of the video (flow and pointers)
b. Speaking with customers to collect the feedback
c. Asking happy users to post on the Mygate feed to create UGC
d. Understanding the wow features and helping to create future campaigns
e. Understanding what channel is working for conversions
MyGate is revolutionizing the way security is managed at gated premises (residential, commercial, office spaces, and educational institutions) by seamlessly connecting users to their security gates through our app. With MyGate, we're building a tech-focused scalable product that will be used across geographies. Today, MyGate is operational in Bengaluru. We're launched in other cities like Pune, Hyderabad, Delhi- NCR, Mumbai, Chennai, and Kolkata.
