Reliance Retail is looking for IT Infrastructure Support Engineer at its offices in Navi Mumbai, Bangalore, Chennai, Udaipur and Bhilwara.
Supervise installation & configuration of IT devices at New Retail Sites.
Prioritize and manage resolutions of multiple IT trouble tickets for early closure.
Will be responsible for monitoring calls and necessary follow-ups for timely closure of the same.
Provide daily call status reports and analyze calls on monthly basis.
Follow standard SOP for required escalation of unresolved issues to appropriate internal teams
Co-ordinate with vendors and service partners for timely resolutions
Co-ordinate with internal teams & stakeholders.
Responsible for IT Asset Management in the assigned territory.
Stay connected with field engineers to provide them timely briefings and guidance.
Independently Co-ordinate & execute tasks in any other IT projects assigned.
Establish & maintain a good working relationship with Retail Site Users to understand challenges faced by them and provide resolutions.
Job may involve travel to various retail sites within the zone for rollouts & operational Audits whenever required.
Monitor & Audit IT operations support at Retail Sites in the geography.
Should be willing to provide IT support during holidays and festive seasons.
Coordinate with central Network Operations Center for commissioning new links or fixing link failures at Retail sites.
The candidate has hands on experience in IT infrastructure, IT service Desk, Vendor Coordination, IT Hardware & Networking. Good knowledge of MS Office suite of products
1. Candidates with minimum 4 years of experience.
Annual CTC: Competitive salary
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
