International Customer Service Job

Company Overview
Hindustan Recruitment, founded in 2020, is headquartered in Chandigarh and specializes in staff augmentation and recruitment services. With a compact team of 11-50 employees, we operate a nationwide network of recruitment experts who work directly with customers to fulfill their hiring needs. Our focus on professional services makes us a trusted partner for workforce solutions.

Job Overview
We are seeking a Junior International Customer Service professional to join our team in Mumbai, Bhayandar. This is a full-time position requiring 1 to 3 years of relevant work experience. The role involves handling international customer service inquiries and maintaining effective communication across global markets.

Qualifications and Skills
Excellent communication skills (Mandatory skill) for effective interaction with international clients.
Knowledge of international customs and practices (Mandatory skill) to facilitate seamless service delivery.
Fluency in multiple languages to cater to a diverse clientele and ensure smooth communication.
Cultural awareness to understand the nuances of different regions and enhance customer service.
Problem-solving abilities to address customer issues effectively and ensure satisfaction.
Empathy to connect with customers on a personal level and provide compassionate service.
Patience to handle queries and complaints calmly and professionally.
Adaptability to work in a dynamic environment and handle varied customer demands.

Roles and Responsibilities
Manage and respond to international customer inquiries through various communication channels.
Provide accurate information about products and services while maintaining a positive image.
Resolve customer complaints and ensure timely and satisfactory solutions.
Collaborate with internal teams to ensure smooth workflow and service delivery.
Document customer interactions and provide feedback to improve service processes.
Stay updated on industry trends and global practices to enhance customer support.
Maintain records of customer details, interactions, and transactions accurately.
Participate in training sessions to improve skills and knowledge for service excellence.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.