Front Desk Executive Job

Key responsibilities:

1. Welcome guests upon arrival, check them in, and provide keys
2. Ensure a smooth and quick check-out process, handling payments and issuing invoices
3. Manage room reservations, including bookings over the phone, online, or in person
4. Maintain accurate records of bookings and cancellations
5. Address guest queries, concerns, and special requests promptly and courteously
6. Provide information about hotel services, facilities, and local attractions
7. Stay informed about hotel policies and procedures
8. Adhere to all hotel regulations regarding privacy, health, and safety
9. Seek opportunities for professional development and improvement
10. Provide feedback on guest experiences to management for service enhancement

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