1. Making outbound calls: Contacting potential or existing customers to promote products or services, conducting surveys, or gathering feedback.
2. Handling inbound calls: Assisting customers who call in with inquiries, complaints, or requests for information.
3. Providing product information: Explaining features, benefits, and pricing of products or services to customers, helping them make informed decisions.
4. Generating leads: Identifying and qualifying potential leads or prospects for further follow-up by sales teams.
5. Maintaining records: Keeping accurate records of customer interactions, sales, and feedback in a CRM system or database.
6. Achieving sales targets: Meeting or exceeding sales goals or quotas set by the company.
7. Following scripts: Using predefined scripts or guidelines to ensure consistent and accurate communication with customers.
8. Handling objections: Addressing customer objections or concerns effectively to facilitate a positive outcome.
9. Updating customer information: Ensuring that customer records are current and correct, including updating contact details and preferences.
10. Providing excellent customer service: Ensuring a positive customer experience by being polite, professional, and helpful during interactions.
11. Escalating issues: Forwarding complex or unresolved issues to higher-level support or management
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)MS-Excel
At Image Media World, we are pioneers in the digital marketing landscape, leveraging the power of visuals to craft compelling narratives and deliver unparalleled digital experiences. As a cutting-edge digital marketing company, we specialize in creating visually stunning campaigns that captivate audiences, build brand awareness, and drive meaningful engagement. Our commitment to innovation, creativity, and results has established us as a leading force in the ever-evolving world of digital marketing.
