Telecaller Fresher Job

Key responsibilities:

1. Making outbound calls: Contacting potential or existing customers to promote products or services, conducting surveys, or gathering feedback.
2. Handling inbound calls: Assisting customers who call in with inquiries, complaints, or requests for information.
3. Providing product information: Explaining features, benefits, and pricing of products or services to customers, helping them make informed decisions.
4. Generating leads: Identifying and qualifying potential leads or prospects for further follow-up by sales teams.
5. Maintaining records: Keeping accurate records of customer interactions, sales, and feedback in a CRM system or database.
6. Achieving sales targets: Meeting or exceeding sales goals or quotas set by the company.
7. Following scripts: Using predefined scripts or guidelines to ensure consistent and accurate communication with customers.
8. Handling objections: Addressing customer objections or concerns effectively to facilitate a positive outcome.
9. Updating customer information: Ensuring that customer records are current and correct, including updating contact details and preferences.
10. Providing excellent customer service: Ensuring a positive customer experience by being polite, professional, and helpful during interactions.
11. Escalating issues: Forwarding complex or unresolved issues to higher-level support or management

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