Senior Telecaller Fresher Job

Key responsibilities:

1. Make calls to prospective customers to introduce and promote about the Organization.
2. Handle incoming calls from Parents and Students to address their queries, concerns, or complaints.
3. Identify potential customers and generate leads for the sales team.
4. Resolve parent's issues or complaints promptly and professionally.
5. Provide post-sales support, ensuring customer satisfaction.
6. Remind customers of appointments or payments when necessary.
7. Maintain a record of calls, conversations, and outcomes in a CRM system or spreadsheet.
8. Meet or exceed daily/weekly/monthly call and sales targets set by the management.
9. Collaborate with sales and marketing teams for coordinated campaigns.
10. Adapt to new techniques and technologies for better customer interaction.

Requirements:

1. Entry-level candidates with good communication skills are welcome.
2. Previous experience in telecalling, customer service, or sales is an advantage.
3. Excellent verbal communication skills in [specify languages, e.g., English, Hindi, or any regional language].
4. Basic computer skills, including proficiency in MS Office (Word, Excel).
5. Familiarity with CRM software or call center systems is desirable.
6. Positive attitude and ability to handle stress or rejection professionally.
7. Patience and empathy when addressing customer concerns.
8. Strong problem-solving and decision-making skills.
9. Attention to detail for accurate data entry and record-keeping.
10. Willingness to work flexible hours, including weekends or shifts if required.
11. Target-driven mindset with a passion for achieving results.

Benefits:

1. Competitive base salary.
2. Performance-based incentives or commissions for achieving targets.
3. Improves communication and interpersonal skills.
4. Collaborative and team-oriented culture.
5. Achieve a sense of accomplishment by meeting targets and helping customers.
6. Part-time, full-time, or work-from-home options may be available depending on the employer.
7. High demand for telecalling roles across industries, ensuring consistent job opportunities.

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