1. 1 year of experience in customer-facing roles (preferably in the EdTech or publishing industry)
2. Minimum of a Bachelor’s degree or equivalent
3. Fondness for engaging with customers
4. Openness to travel (10-15 days per month)
5. Excellent spoken and written English skills
6. Strong listening, negotiation, and communication skills
7. Excellent organizational skills
8. Proficiency in telephone etiquette and willingness to engage with customers and users in person, by phone, or digitally
9. Hands-on experience with Microsoft Office and Google Suite
10. Experience using customer management tools (e.g., CRM, customer support tools)
Annual CTC: ₹ 3,50,000 - 5,00,000 /year
OR