We are seeking a dynamic and driven Product Manager Operations to join our team and manage our Music/Video OTT product, which serves an international client base. This role requires a combination of technical expertise, strong analytical skills, and excellent communication abilities. The ideal candidate will have a foundational understanding of programming and coding, though the role will not require active coding. Instead, the focus will be on logical thinking, creating flow charts, documentation, and writing product briefs.
Key responsibilities:
a. Identify Problems & Priorities:
1. Utilize analytics and user feedback to identify issues within the Music/Video OTT platform.
2. Prioritize problems based on user impact and strategic business goals to enhance user experience and engagement.
b. Product Maintenance and Optimization:
1. Oversee the day-to-day operations of the Music/Video OTT product.
2. Monitor and analyze key performance indicators (KPIs)
3. Work with the technical team to resolve any operational issues and ensure the platform is up-to-date with the latest features and functionalities.
c. Communication and Documentation:
1. Clearly communicate product plans, updates, and issues to stakeholders.
2. Create detailed documentation including flow charts, product briefs, and user guides to support ongoing product development and operations.
3. Prepare and present regular reports on product performance and improvement plans.
d. Collaboration:
1. Collaborate closely with engineers, designers, and content teams to ensure the smooth execution of product features and updates.
2. Work with sales and customer support teams to understand user feedback and incorporate it into the product development cycle.
3. Coordinate with marketing teams to effectively launch new features and promote the product across various channels.
e. Technical Skills and Analytical Thinking:
1. Apply a technical background to understand product trade-offs and make informed decisions.
2. Use analytical skills to assess data and derive insights that inform product improvements.
3. The ability to write and understand basic code is a plus, but more importantly, the capability to create logical flow charts and detailed product documentation is essential.
Hungama is a leading digital entertainment company in South Asia. Founded in 1999, it has remained at the forefront of the internet revolution in India and has created exceptional digital experiences by combining entertainment & technology. With an aim to include more consumers under the umbrella of digital entertainment, it has worked towards introducing destinations that make digital content consumption simpler & enriching. Hungama's portfolio covers a wide spectrum of services that have touched over a billion lives in more than 190 countries.
These include Hungama Music, a very popular music streaming platform; Hungama Play, the go-to destination for video streaming; Artist Aloud, a platform for independent artists, & Hungama Games, a developer, publisher, distributor & marketer of mobile games. Leveraging its distribution & aggregation strengths, we are also working with telecom, DTH, ISP & OEM partners to create unique and engaging entertainment destinations for consumers.
