Customer Technical Support Fresher Job

Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift


Job Duties:

1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.



2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.



3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.



4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.



5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.



6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.



7. Reporting: Completing call logs and generating relevant reports for management

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.