Customer Support Executive Fresher Job

Job Overview

We are seeking a passionate and talented Customer Support Executive (Fresher) to join our team at Vibrant Staffing Solutions Pvt Ltd. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to handle customer complaints with empathy and professionalism
Good interpersonal skills and the ability to work effectively in a team
Basic computer knowledge and familiarity with customer service software
Ability to multi-task, prioritize, and manage time effectively
High level of patience and a positive attitude
Willingness to learn and adapt to new technologies and processes

Roles and Responsibilities

Handle inbound and outbound customer calls professionally
Provide prompt and accurate responses to customer inquiries
Resolve customer complaints/issues in a timely manner
Maintain a high level of customer satisfaction
Collaborate with internal teams to address customer needs and concerns
Update customer information in the database
Follow up with customers to ensure their issues are resolved
Adhere to company policies and procedures
Meet targets for customer satisfaction and resolution

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.