Customer Support Executive Fresher Job

Job Description:
Uboard India Ltd is looking for an 'Aftersales Executive' to join our team. The Aftersales Executive will be responsible for managing customer interactions post-sales, resolving product-related issues, and ensuring customer satisfaction.

Key Responsibilities:

1. Customer support:
Handle red phone queries related to product issues and after-sales services.
Address customer complaints by scheduling visits to inspect the issues.
Provide solutions to customers' product-related concerns efficiently.

2. Complaint resolution:
Manage and resolve complaints within specified timelines.
Ensure thorough investigation of the problem and appropriate action for resolution.

3. Ticket management:
Raise tickets for customer issues in the system and follow up until resolution.
Monitor ticket status and provide regular updates to customers.

4. Coordination with technical teams:
Work closely with the technical and service teams to resolve product defects or malfunctions.
Ensure timely availability of spare parts for replacements.

5. Customer visits:
Conduct customer visits when necessary to assess and resolve product-related problems.
Prepare reports after customer visits outlining the issues and steps taken.

6. Feedback and reporting:
Gather feedback from customers regarding their experience post-service.
Report key customer service metrics and improvement areas to the management.

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