Customer Service Trainee Fresher Job

Customer Service Trainee

Hyderabad

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,20,000 ₹ 2,00,000 - 2,20,000 /year
Experience
0-1 years
0-1 years experience
Apply By
1 Jan' 25
Posted 2 weeks ago
Fresher Job

About the job

You will respond to customer queries and provide resolution, support, and assistance to the customers pertaining to various products and services provided by our clients. You will use a blend of voice, email, web chat, or backend documentation responses by delivering excellent customer service. You goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

Key responsibilities:

1. Deliver excellent customer service within shifts assigned including prompt resolution of customer-related issues, complaints, inquiries, or challenges.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Hyderabad and neighboring cities

Other requirements

Essential skills:

1. Willingness to work in rotating shifts (including night shifts).

2. Ability to communicate effectively, both orally and in writing.

3. Flexibility to meet business requirements and fluctuating workload.

4. Organize, prioritize, and schedule work assignments.

5. Hardworking and smart working attitude with openness to feedback.

6. An acceptable typing speed of at least 20 WPM/90% accuracy.

Qualification:

1. Graduate (fresher) in BBA, B.Com, BCA, B.Sc.

Salary

Annual CTC: ₹ 2,00,000 - 2,20,000 /year

Perks

Health Insurance Life Insurance

Number of openings

50

About Firstsource Solution Limited

We are a global BPO player. At Firstsource, we achieve results through transforming our clients' businesses and delivering excellence in customer experience.
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