As a voice support (B2B)/customer service executive for IKonMytri Services Private Limited, you will be responsible for providing exceptional customer service to our clients in their local language. Your primary role will be to troubleshoot and resolve any issues they may have, ensuring their satisfaction and loyalty to our brand.
Key responsibilities:
1. Handle incoming calls from B2B clients and efficiently address their inquiries or concerns.
2. Utilize your language skills to communicate effectively and accurately in the local language.
3. Collaborate with the technical team to resolve complex issues and provide timely solutions.
4. Document all customer interactions and maintain detailed records of troubleshooting steps taken.
5. Identify trends or recurring issues proactively to prevent future problems for our clients.
6. Participate in training sessions to stay updated on product knowledge and customer service best practices.
7. Uphold our company values and reputation by delivering top-notch service that exceeds client expectations.
If you are fluent in the local language and have a passion for helping others, we want you to join our team and make a difference in the B2B support industry. Apply now and be a part of our dynamic and growing company!
1. Local language preference: Kannada, Telugu, Tamil, and Malayalam.
Annual CTC: ₹ 2,00,000 - 2,10,000 /year
IkonMytri Services is a Bengaluru-based firm specializing in several functional areas such as educational consulting, BPO, HR services, recruitment services, and more. While we operate in varied sectors, our flexible business approach means that we are proficient at identifying and fulfilling the current market demands. Since our establishment in 2019, we have earned a reputation for quality and adherence to our core values. We aim to offer a high standard of services to all our clients as per their needs. Our mission is to support our clients in achieving their business goals and generate sales through excellent services.
With our educational consulting services, we entered the online education sector by providing an online learning platform. We are alert to the evolving market and try to keep up the industry standards. With a solid foundation already laid, we continue to make IkonMytri a one-stop destination for various businesses and organizations.
