Customer Service Associate Fresher Job

Key responsibilities:

1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
2. Assist customers with product inquiries, order status updates, and troubleshooting technical issues
3. Resolve customer complaints and ensure customer satisfaction with every interaction
4. Collaborate with other departments to escalate complex issues and provide solutions to customers
5. Maintain accurate records of customer interactions and transactions
6. Stay up-to-date on product knowledge and company policies to better assist customers
7. Identify opportunities to upsell products and services to customers to drive revenue growth

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