Customer Relationship Manager Fresher Job

Key responsibilities:

1. Customer Relationship Management (Modern Trade Clients):
Serve as the primary point of contact for modern trade clients such as Reliance, Swiggy, and Star Bazaar.
Build and maintain strong relationships with key accounts, ensuring customer needs are understood and met.
Ensure timely and successful delivery of products aligned with customer requirements and objectives.
Address and resolve customer issues to maintain a high level of satisfaction.

2. Business Development:
Identify opportunities to expand relationships with existing modern trade clients and onboard new accounts.
Develop strategies to enhance the company's presence in modern trade channels.
Conduct market research to keep updated on trends and customer preferences in modern trade.

3. Sales Support:
Collaborate with the sales team to support customer acquisition and retention initiatives within the modern trade segment.
Assist in preparing customized sales proposals and presentations for modern trade clients.
Work towards achieving sales and revenue targets for key accounts.

4. Marketing Coordination:
Work with the marketing team to develop and implement promotional campaigns for modern trade clients.
Provide feedback on customer engagement and marketing campaign performance.
Strengthen customer loyalty and brand visibility in the modern trade segment.

5. Negotiation and Contracts:
Negotiate pricing, contracts, and agreements with modern trade clients to maximize profitability.
Ensure promotional and pricing strategies are communicated and implemented effectively.

6. Reporting and Analysis:
Prepare regular reports on sales performance, customer satisfaction, and market trends for modern trade clients.
Analyze data from key accounts to identify opportunities for growth and improvement.

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