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Customer Support & Onboarding Representative Job

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Customer Support & Onboarding Representative

Refrens

Surat

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,50,000 - 6,00,000 ₹ 2,50,000 - 6,00,000 /year

Experience

0-5 years

0-5 years experience

Apply By

14 Feb' 23

Posted 3 weeks ago

Job

4 applicants

About the job

Key responsibilities:

1. Respond to customer inquiries via phone, email, or chat
2. Resolve customer complaints and issues in a timely manner
3. Maintain accurate records of customer interactions and transactions
4. Provide information about products and services
5. Follow up with customers to ensure satisfaction
6. Communicate effectively with team members and other departments

Required:

1. At least 1 year of work experience
2. Strong language skills in English (written and verbal)
3. Ability to learn fast
4. Ability to type fast and talk on the phone

Skill(s) required

Effective Communication

Earn certifications in these skills

Learn Business Communication

Salary

Annual CTC: ₹ 2,50,000 - 6,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 20%

Number of openings

About Refrens

Website

Refrens, the leading business operating system, has established itself as a go-to platform for freelancers, agencies, and small businesses worldwide. With over 350k+ business sign-ups across 178 countries, Refrens offers a comprehensive suite of features including bookkeeping, lead management, and online networking. Refrens has raised funding from CRED founder Kunal Shah, Paytm founder Vijay Shekhar Sharma, Indiamart founder Dinesh Agarwal, and Shaadi.com founder & Shark Tank judge Anupam Mittal among others.

Activity on Internshala

Hiring since February 2023

3 opportunities posted