Customer Support Manager Job

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Actively hiring
Customer Support Manager

Refier

Gurgaon

Start date
Starts Immediately
CTC (ANNUAL)
₹ 8,00,000 - 12,00,000 ₹ 8,00,000 - 12,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
26 Sep' 22
Posted 3 weeks ago
Job
46 applicants

About the job

Key responsibilities:

1. Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
2. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth and communicate learnings
3. Maintain existing customer success metrics and data, as directed
4. Collaborate, work on problem-solving, and/or strategize upcoming client meetings with the team members
5. Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns and analyze trends to identify areas for improvement
6. Work with the sales and marketing team to drill customer references and develop case studies
7. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
8. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefits and value
9. Provide product demonstrations for customers
10. Work on improving onboarding processes
11. Develop and execute reciprocal cross-promotion programs with business partners on social media sites
12. Work on developing online reviews for each other's businesses

Who can apply:

1. 2 years of experience in communications, marketing, sales, account management, or customer success
2. Strong verbal and written communication, strategic planning, and project management skills
3. Analytical and process-oriented mindset
4. Comfortable working across multiple departments in a deadline-driven environment
5. An active team player, self-starter, and multitasker who can quickly adjust priorities
6. Knowledge of Salesforce and project management tools
7. Event planning experience (a plus)
8. IT SaaS background (added advantage)

Skill(s) required

Event Management Sales
Salary

Annual CTC: ₹ 8,00,000 - 12,00,000 /year

Number of openings

4

About Refier

ReFier is the evaluation partner of companies for the hiring on non-tech roles. We help companies with the custom pre-hiring evaluation and post-hiring training process.
Activity on Internshala
Hiring since May 2022
1544 opportunities posted
3 candidates hired
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