1. Handle inbound and outbound calls to customers and clients
2. Identify the needs of customers, resolve issues and provide solutions
3. Upsell products wherever possible (abandoned checkouts)
4. Ensure you follow the customer service script provided by the company for uniformity
5. Maintain good customer relations
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
7. Maintain a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
8. Resolve queries, work cross-functionally to ensure customer issues are being flagged and adequately addressed
Koskii is a leading occasion-wear brand with a legacy of over 100 years, offering exclusively designed Indian, occasion wear such as sarees, lehengas, salwar, and gowns that not only promise to dress up the bride for her big day but also takes care of all other ceremonies such as 'Sangeet', 'Haldi', and 'Mehendi'. You can also customize your very own, zari embroidery on your dream outfit from Koskii's Karigari Studio. At Koskii, we believe that you don't wear an outfit, instead, you wear an occasion. Currently, Koskii has 8 offline stores in Bangalore and also has an e-commerce portal through which it serves its customers across Indian and international markets.
