Customer Service Manager Job

Key responsibilities:

1. Manage and lead a team of customer service representatives
2. Develop and implement customer service policies and procedures
3. Monitor customer interactions to ensure quality service delivery
4. Resolve escalated customer issues in a timely and professional manner
5. Analyze customer feedback and implement strategies to improve satisfaction
6. Train and mentor customer service representatives
7. Track and report on key performance metrics
8. Collaborate with other departments to ensure a seamless customer experience

Required skills and qualifications:

1. Bachelor's degree in business administration or related field (preferred)
Proven experience in a customer service management role
2. Excellent communication and interpersonal skills
3. Strong leadership abilities with a focus on team building and development
4. Ability to analyze data and make informed decisions
5. Proficiency in customer service software and CRM systems
6. Ability to thrive in a fast-paced environment and adapt to changing priorities
7. Strong problem-solving skills and a customer-centric mindset

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