Customer Service Executive Job

As a 'Customer Service Executive' at Shilpi Computers Private Limited, you will be at the forefront of our business, ensuring excellent customer satisfaction through effective communication. Your role will involve handling customer queries, providing technical support, and resolving issues promptly and effectively. Your deep understanding of our products and services will enable you to deliver top-notch customer service at all times.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Provide technical support to customers experiencing issues with our products.
3. Resolve customer complaints and ensure customer satisfaction.
4. Update customer records and maintain accurate documentation of all interactions.
5. Collaborate with other teams to ensure seamless communication and customer service.
6. Identify and escalate priority issues to the appropriate channels for resolution.
7. Continuously learn about new products and services to better assist customers and improve overall service quality.

If you have a passion for customer service, excellent communication skills, and a willingness to learn, then this role is perfect for you. Join our team at Shilpi Computers Private Limited and be a part of our commitment to providing exceptional customer service. Apply now!

5